Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return Contact us at pleasure@sexualhealing.store to initiate a return. Once approved, we will provide you with the appropriate return address and instructions. Items sent back without prior authorisation will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We'll make it right.

Non-Returnable Items For health and hygiene reasons, certain personal care and intimate wellness products cannot be returned once opened. Sale items and gift cards are also non-returnable.

Exchanges To exchange an item, return the original and place a new order once your return is accepted.

Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at pleasure@sexualhealing.store.